Electric Screwdrivers and more!

Warranty Return Policy

You must obtain a Return Materials Authorization (RMA) number from Customer Service before returning a product.  To obtain an RMA contact Customer Service by phone at  (978) 455-0672 x 210 or email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please have the model and serial number of each product you would like ready when you call or included in the email request.  Upon recipt of your return request Customer Service will inform you of the date each item was pruchased and the corrosponding warrantee status.  Products returned without an RMA number are not processed and will be returned to you.

• KolverUSA will pay return shipping if we are at fault due to

• Return shipping is prepaid by the customer.

• International customers may be subject to duties, taxes and brokerage fee. Customers are responsible for fees incurred.

Limited Liability Warranty

KOLVER products are covered by a limited liability warranty from defects in material and workmanship. This warranty does not apply if, in the judgement of KOLVER or KOLVERUSA, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product's instructions, has been modified in any way, or has a defaced or removed serial number. Repair by anyone other than NETGEAR or an approved agent voids this warranty. The maximum liability of KOLVER or KOLVERUSA is the price paid for each specific Serial Number at the time of purchase. For details, refer to the warranty pn the back of the KOLVERUSA catalog. You can find if your product is covered by KOLVERUSA warranty by comparing the duration of the warranty against the purchase date (contact customer service for help).

Warranty Replacement Procedure

Do not ship your defective product to KOLVERUSA before contacting customer service.

1. Obtain a Return Materials Authorization (RMA) number by contacting customer service.
2. A customer support agent will do troubleshooting to see if the product is defective. If it is, then this information is required:

• Your contact information

• Product serial number

• Credit card information or UPS account number for optional shipping services

3. The customer service representative will provide you with an RMA number and shipping information. Please be sure to write this down.
4. Package product securely. Do not include manuals, softwares, cables, or mounting brackets. KOLVERUSA only replaces the defective unit and will not return other accessories. Include your contact information with your name, address, phone number, and RMA number inside the package.
5. Send the product to the RMA fulfillment address given by customer service. Clearly write your RMA number on the outside of the package you are returning. Customers are responsible for the freight charges to KOLVERUSA. We suggest using a carrier that provides tracking information.  KOLVERUSA is not responsible for packages lost in transit to KOLVERUSA. The replacement product is shipped by ground with shipping charges prepaid. Expedited shipping is available at extra cost.

For status of an already issued RMA, call or email customer service.

All other countries contact your local customer support.

What is the Warranty on my Replacement Unit?

Warranty on the replacement unit continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs.

Shipping Options

Swap Exchange

This option allows you to return the defective unit to KOLVERUSA. As soon as KOLVERUSA receives the defective product, a replacement unit is shipped out in one business day via ground services.

Advance Ground (U.S. only)

KOLVERUSA will ship the replacement unit via ground before receipt of defective item, based on product availability. Your order must be received before 3 PM Eastern Standard Time.  You will be charged a flat fee of $20.00 for this service option. You must return the failed product to KOLVERUSA within 10 business days of receiving the product. If you fail to return the product within 10 business days, you will be billed the current list price.

Advance Next Business Day (U.S. only)

For extra cost, Advance Priority allows you to receive the replacement unit the next business day, based on product availability. Your RMA number must be issued before 3 PM Eastern Standard Time.  You must return the defective product within 10 business days of receipt of replacement product. If you fail to return the product within 10 business days, you will be billed the current list price. When your replacement part is shipped, your credit card or PO will be charged for the amount below. You will be charged a flat fee of $49.90 for this service option.

These credit cards are accepted:

• MasterCard
• Visa
• American Express

"Out of Warranty" Products

If your product is not covered under warranty, we offer Repair Services for a fee. KOLVERUSA warranty only covers failures due to defects in materials or workmanship. Warranty does not apply if, in the judgement of KOLVERUSA, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or damage that is attributable to acts of God, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any serial number removed or defaced.